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user_h55msf
1st Topic

Visitor

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2 Messages

Monday, May 11th, 2026 7:00 PM

External Equipment in unacceptable condition

Does anyone have a suggestion on who to contact regarding the external cable box and pedestal? The door on the cable box attached to our building has been completely removed and is now lying on the ground, leaving the wiring exposed to the elements. In addition, the pedestal cover has also been removed, exposing the distribution point as well.

This situation is unacceptable and was noticed shortly after a recent service call. We have made multiple requests to Comcast to have these issues corrected but have not received a response.

If anyone has recommendations on the best way to escalate this or get Comcast to address it promptly, it would be greatly appreciated.

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1 hour ago

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EG

Expert

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117.9K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEmilyB

Official Employee

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2.8K Messages

2 hours ago

 

user_h55msf Welcome to our community forum! Thank you for letting us know about the exterior equipment that needs attention. I will open a ticket to have your local Xfinity technicians address the box and pedestal. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution. 

 

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user_h55msf

Visitor

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2 Messages

I was able to open a ticket with Xfinity Support- I really hope that is does not take 7 days to get this issue taken care of. 

(edited)

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2 hours ago

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XfinityJustinC

Official Employee

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2.3K Messages

@user_h55msf thanks for letting me know the ticket was created. For security purposes we ask that those not be provided in the public conversation. With the ticket being opened, I can follow along from my end. If you'd like to send a direct message at your convenience. 

Could you please send our team a direct message with your full name and full address? 

 

To send a direct message: 
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 hour ago

XfinityJustinC

Official Employee

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2.3K Messages

@user_h55msf I appreciate you sending the direct message with the requested information. I was able to locate that and will follow up with you there to continue. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 hour ago

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