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user_5bkhsq
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Thursday, April 30th, 2026 6:24 PM

External Cable Box cover on house is off/unlatched/won't close

I've got it temporarily covering the outside cables, but this box needs replaced! How do I get this fixed? 

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7 hours ago

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XfinityMartyR

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3.2K Messages

7 hours ago

 

user_5bkhsq Thank you for reaching out! It sounds like we need to have our maintenance team out to fix the lock box on your home. Are your Comcast services being impacted by this issue at all? 

 

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user_5bkhsq

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No, not at this time. 

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7 hours ago

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XfinityMartyR

Official Employee

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3.2K Messages

 

user_5bkhsq Thanks for letting us know! Please send us a direct message, so we can get a maintenance ticket open for you to fix that box. 
 
 
 
 
 
 

 

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