Exterior Wiring Repair

The exterior wiring that should be underground in my front lawn is NOT completely underground. There is a large part that is completely above ground and exposed, and most of the rest of the wiring is barely underground. I have a lawncare company coming at the beginning of September to do aeration, and Xfinity needs to come out to properly put the wiring underground as well as mark it, otherwise it will be damaged by the lawncare company.

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XfinityJosephA

Official Employee

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2.4K Messages

3 hours ago

Hello, @user_ne5rak how are you? Our team can help by creating the right work order to bury the cable. We'll just need to work in a direct message to assist you further. Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "Start new conversation" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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Customer Service

user_ne5rak

Exterior Wiring Repair

XfinityJosephA

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