Visitor

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1 Message

10/19/2026 11:32 AM

Exterior line relocation survey

Due to construction at my house, I need to schedule a Line Survey / Construction Work Order. How do I get an appointment?

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Official Employee

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4.5K Messages

57 minutes ago

@user_6ched6 Thank you for taking the time to reach out to us here on our Xfinity Forums! Our team would love to help you with getting something set up with your local team to discuss the line relocation. 

Please send our team a direct message with your full name and address.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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