Visitor
•
1 Message
Exterior line broken
I tried over an hour to talk to a representative about my internet cable being broken by a falling tree. I finally went through 1-800-comcast and spoke to a person in India (no problem with that out sourcing). He told me he was able to schedule a repair person for yesterday (which I knew was impossible) but I have yet to relieve a notification of the repair. As others have complained YOUR STUPID AI DOES NOT HELP!! IF I HAD A BETTER OPTION WHERENI LIVE I'D DEFINITELY WOULDN'T BE WITH XFINITY! I keep getting pushed to that stupid AI when all I want is my line repaired and I can't even talk to a real human being to get it scheduled.
So so so angry. You're all good when it comes to selling services but to there's NO PERSONAL CUSTOMER SERVICE AFTER THAT!!
XfinityRaul
Official Employee
•
1.9K Messages
2 days ago
Hello, @user_e5f3jx. Thank you for making us aware of the negative experience you've had, so far. I would be more than happy to help turn your experience around and get this cable line repaired/replaced. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
0
0