Exterior Equipment Pedestal left uncovered

This past week Xfinity has been doing equipment and system upgrades in my area, and while as of yesterday these appear to be complete, one service pedestal has been left open (green plastic cover is off) for the entire time.

I've reported this via telephone to Xfinity, and expressed my concerns that inquisitive children might get injured, or equipment damaged causing unnecessary outages due to weather exposure. A ticket was submitted and reviewed with no action.

Yesterday morning around 8:30 am, I spoke with the driver of an Xfinity service truck who was in the area, and he stated that he thought instructions had been given to leave the covers off. This made no sense because the pedestal I'm talking about is the only one left open in a three block area after one week.

Later around 4:00 pm as I was returning home, I saw the same truck and driver at the pedestal in question, and I thought the issue had finally been addressed. As of right now 12:30 pm August 6th, it has not.

I feel I've done all I can at this point, but thought I'd make one last attempt by posting here.

BTW, if you want me to do a direct post about this, I'd love to, but after checking the instructions other posters have gotten, I don't see any method to do this either with a desk top or my tablet.

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XfinityGabriel

Official Employee

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2.5K Messages

2 days ago

user_ygucf2, Hi there! Thanks for taking the time to reach out. I can definitely understand the importance of getting that pedestal covered so no one gets injured or causes any equipment damage. You've come to the right place. Our team of experts is happy to assist with pedestal concerns such as this over social media. We can help. Just to confirm, the pedestal left uncovered is on your property or away from your property? Are you able to send us a picture of the uncovered pedestal?

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user_ygucf2

Visitor

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7 Messages

Gabriel,

Thanks for the response, but unfortunately I cannot post you any pictures.

Assuming you can find my service address in your system, the pedestal in question is about 30-50 feet away, on the left side of the road, in between a community mail box and a red fire hydrant. It is obscured from the road by a large green bush, and there are other electrical equipment boxes next to it.

Sorry if that's no help, but I don't want to give my address or any other info out on an open forum. Hope you understand.

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2 days ago

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XfinityGabriel

Official Employee

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2.5K Messages

user_ygucf2, Thank you so much for your patience and for providing these details. No worries. Please send us a direct message with your first/last name and full address so we can assit with this further. You can start by clicking the "direct message" icon in the upper right page of our forum page.

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2 days ago

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user_ygucf2

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7 Messages

1 day ago

Gabriel,

Thank you for trying to help, but I believe I'll have to let this go. I've tried to send the pictures I've taken but no luck. I've also attempted the direct message route, and under the list of recipients that can be selected I don't see you, but a name like yours that has a 2 after it.

I suppose if this situation causes problems or outages Xfinity in my area will be made aware and then take action. If it's not an issue then I'm overreacting.

Sorry to have taken up so much time.

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XfinityJustinC

Official Employee

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1.5K Messages

@user_ygucf2 sorry to hear of the issues sending the direct message, when selecting the To: recipient, you would want to use Xfinity Support. One of our awesome forum problem solver @BruceW put together a helpful step by step walk through:

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it

You can view with photos here: https://comca.st/3kYXwkR

I am an Official Xfinity Employee.
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1 day ago

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user_ygucf2

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7 Messages

I finally was able to send the information you needed with a picture attached, via direct message.

(edited)

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1 day ago

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XfinityJustinC

Official Employee

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1.5K Messages

@user_ygucf2 I'm glad to hear you were able to get the direct message sent over, and I was able to find that. I'll follow up with you there to help get the open pedestal fixed.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 day ago

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user_ygucf2

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7 Messages

Thank you, and to the best of my knowledge service has not been affected in this area as of yet. It is overcast here, and rain is possible today or tomorrow, so we'll just have to hope for the best I think until I it can be fixed.

(edited)

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1 day ago

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XfinityJustinC

Official Employee

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1.5K Messages

@user_ygucf2 your welcome, and really appreciate all the detailed information. I'm glad to hear that your services aren't currently being affected. That was helpful knowing that there may already be a ticket open for this, so I just followed up with you in our direct message as I'll need to authenticate your account to do some additional research and check the status. Please follow up to that reply when you have time, thank you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 day ago

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Exterior Equipment Pedestal left uncovered

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