Visitor
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1 Message
Exterior Connection
I am writing to request a technician visit for an exterior equipment issue that is causing a near-total failure of my Xfinity services.The main coaxial line connected to the outside of my house is completely exposed to the elements. There is no gray protective enclosure/NID box present on the wall, leaving the splitters and fittings bare to the rain.Because water has penetrated the lines, my internet and TV are barely functioning. Standard automated modem troubleshooting will not resolve this, as it is a physical hardware defect on the exterior of the property.Since this involves Comcast/Xfinity-owned equipment outside the home, could a representative please help me schedule an exterior maintenance technician to install a weatherproof box and replace the corroded fittings?
XfinityDena
Official Employee
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4.5K Messages
8 hours ago
Thank you for reaching out. Since you are having service issues we would need to set up an in-home technician visit. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
- See how to send us a message with the link: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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