3 Messages

Monday, July 13th, 2026 4:53 PM

Exterior cables hanging no service

Melted incoming coax cables just hanging outside tried contacting you guys 20 difrent was 

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Expert

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119.2K Messages

3 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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268 Messages

3 hours ago

Hi there @user_1lhquq Thank you so much for reaching out on our Xfinity Community Forum.  I'll be happy to assist.  First, can you confirm if this issue is impacting your service?

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