U

Visitor

 • 

1 Message

Tuesday, May 6th, 2025 5:20 PM

Exterior cables are hanging low

The exterior cables in the back of my lot are hanging pretty low due to some of my trees falling on them. My services are working currently, but I was wondering if I could get in contact with someone to check if they need any repair work done. 

Official Employee

 • 

891 Messages

2 days ago

Good morning @user_udhxz5. If you could send our team a direct message with your full name and full address, we can submit a ticket to have a tech come out to address the low hanging lines.
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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