1 Message
exterior cable is too old and doesn't work
my internet isn't working. A tech that came a week ago said that the problem is the cable outside of the house and somebody will call us to set up an appointment to fix it. Since that we are waiting.
how to get a technician to run a new cable outdoor?
XfinityVianney
Official Employee
•
1.7K Messages
11 days ago
Thank you for reaching out and creating a new post. I hope your Veterans Day is going well so far. If you served or your family served, I want to express my gratitude. I see you had a tech come out and they recommend the outside line be replaced. However, you haven't heard of any progress since. I can see how no communication after the visit would be frustrating. That said, you are in good hands.
I'll be glad to review the recent visit and any tickets the tech may have generated for the line replacement. Depending on the location of the aerial or underground line, it can take sometime for the local teams to get right team and orders in place.
Could you please send our team a direct message with your full name and full address so we can provide more details? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it.
Let me know if you have any questions
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