Visitor

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1 Message

Friday, January 23rd, 2026 5:58 PM

Exterior cable hanging low in backyard

A cable wire is hanging low in the backyard. Will Xfinity remove it?

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Official Employee

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2.9K Messages

13 hours ago

@user_pvzk4p

Thanks for reaching out to us,  as a property owner myself I would not be happy if I had a low hanging cable line.

 

 Let's get this resolved for you,  go ahead and send me a direct message including your first and last name and complete service address.

 

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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