Exterior Cable box

Hello. I think my exterior cable box needs to be replaced. It is broken, the door opens easily on its own and during storms allowing water/bugs/ excessive dirt to get inside.

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XfinityDemetrise

Official Employee

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207 Messages

2 hours ago

Hi there @user_o54wij Thank you so much for reaching out on our Xfinity Community Forum about your broken cable box. I'll be happy to assist. Can you confirm if this issue is currently impacting your service?

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user_o54wij

Visitor

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2 Messages

Not affecting service yet that I can tell

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15 minutes ago

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XfinityDemetrise

Official Employee

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207 Messages

Please follow the steps below to send a direct message. @user_o54wij

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

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• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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13 minutes ago

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Customer Service

user_o54wij

Exterior Cable box

XfinityDemetrise

user_o54wij

XfinityDemetrise

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