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user_992eb8
1st Topic

Visitor

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3 Messages

Sunday, April 2nd, 2023 2:53 AM

Closed

Exterior box cover

Hello, our outside box cover covering the wires went missing with the strong winds that we’ve been having. Can we get a replacement cover please?

Question

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Updated 

2 years ago

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XfinityRoberto

Official Employee

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1.6K Messages

2 years ago

Hello and welcome to Comcast. Thank you so much for reaching out to us today about the missing cover on the outside box. You are in the right place, and I am happy to take a look at this for you. Now is this the box on the side of your wall house or the one by the street? 

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user_992eb8

Visitor

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3 Messages

@XfinityRoberto​ the box is outside attached to our house siding

2 years ago

0

CCTambrey

Gold Problem Solver

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3.4K Messages

@user_992eb8, are you able to upload a photo so we can get a better idea of what home wires you are referring to?

I no longer work for Comcast.

2 years ago

user_992eb8

Visitor

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3 Messages

Here is the box I was talking to you about.

2 years ago

0

CCDaryl

Problem Solver

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828 Messages

Those were some strong winds. Yeah, let's get this taken of for you. Could you please send us a direct message with your full name and address? To send a direct message, click on the "chat" icon in the upper right (left of the bell), next click on the notepad/pencil icon, and lastly select Xfinity Support. Thank you. 

I no longer work for Comcast.

2 years ago

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