1 Message
Extention
I asked for an extension until the next bill cycle witch is the 25th and I’d be able to pay the whole balance after but I can’t seem to get a live agent
1 Message
I asked for an extension until the next bill cycle witch is the 25th and I’d be able to pay the whole balance after but I can’t seem to get a live agent
XfinityJamesC
Official Employee
•
2.4K Messages
1 year ago
Greetings, @user_dv99an! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this payment extension. You have definitely come to the right place for assistance.
Under normal circumstances, if an account is eligible for an extension, the maximum extension our system will allow is 10 days. If you created one today, it would only be able to extend as far as July 21. Regardless, let's pull up your account and see what kind of options we have available.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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