LindaLabi's profile

New Poster

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3 Messages

Tue, Dec 8, 2020 3:00 PM

Extention of Seasonal plan

I've spent all day trying to get through to Comcast, hung up 4 times, I've written letter, emails, no response. Due to Covid 19, our border is closed, my seasonal plan ends Dec 11, no room to extent. Help, I need an emergency extention, a one time help until spring when I hope to be able to get to my home.

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Accepted Solution

CCAndrew

Diamond Problem Solver

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25.9K Messages

6 m ago

It was answered by an Official Employee in your other thread yesterday
https://forums.xfinity.com/t5/Customer-Service/extention-of-seasonal-plan-due-to-covid-19/m-p/3392805

New Poster

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3 Messages

6 m ago

Thank you
Again

Expert

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25.8K Messages

6 m ago

@LindaLabi 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

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