Extension

@user_h9258y Thanks for bringing this to our attention! I'm to hear your services are off. As a friendly reminder scheduled payments do not prevent disconnects only a confirmed payment arrangement. I am happy to review your account to confirm and resolve this for you. Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message