khweih28's profile

New Poster


1 Message

Sun, Jan 10, 2021 11:00 AM


I can’t pay my bill until the 15th my services were cut off today. I am a teacher and I can’t do my job without the internet can you restore my services I will pay the 15th



Official Employee


6.1K Messages

5 m ago

Hi @khweih28. We appreciate you for using the Xfinity Forum to get help with your billing concerns. We apologize for the delayed response as we know how your internet services are a necessity for your job and everyday needs. I wanted to check in with you to see if you were able to speak with an agent to get the services restored? 


I also wanted to provide you with more information on how you can avoid this in the future. Please review these flexible billing & payment options for managing your bill. Under the billing section, you will find ways to schedule a payment for a future date, change your bill due date moving forward (starting the following month), and how to determine if you are eligible for a payment arrangement (before the services are interrupted). 


Please let us know if you still need help or have other concerns. 

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