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user_b29ba5
1st Topic

Visitor

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1 Message

Tuesday, October 4th, 2022 7:26 PM

Closed

Extending serviceability

We are getting more and more houses in my area and I was wondering how to see about getting service extended to my address

Question

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Updated 

2 years ago

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XfinityThomasC

Official Employee

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2.5K Messages

3 years ago

Hello @user_b29ba5! We can look into serviceability for your residence. Could you please send our team a direct message with your full name and full address? To send a "Peer to peer" ("Private") message:

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

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user_ea5b59

Visitor

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6 Messages

@XfinityThomasC​ there is no "new message" icon? I'm on a mac.

2 years ago

0

user_ea5b59

Visitor

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6 Messages

I have found it impossible to get this information from the phone reps.

2 years ago

0

CCTimothyA

Problem Solver

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785 Messages

@user_ea5b59 In order to send a message please make sure that you are signed in to Forums first and the option for new message will be available 

 

I no longer work for Comcast.

2 years ago

0

user_ea5b59

Visitor

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6 Messages

I AM signed in...sigh

2 years ago

0

XfinityThomasD

Official Employee

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1.2K Messages

Do you see a chat bubble icon in the top right corner? When hovering over it, it would say direct messaging.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Again

Expert

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31.5K Messages

2 years ago

Also, @user_ea5b59 , please don't automatically send a direct message on someone else's thread.  You should wait for an employee to ask you to send one for your issue.  Thanks!

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