Visitor
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2 Messages
Extending service to new address
Hello I am moving to a new address that currently is not recognized by Xfinity. I wanted to investigate the possibility of having service extending to this area. Not sure if right place to ask, but have no found any other support avenues.
Thank you
XfinityRaf
Official Employee
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865 Messages
2 days ago
Good afternoon @user_f3d3yc. If you could send our team a direct message with your full name and full address, we can check to see if service can be brought your address.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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110K Messages
17 hours ago
Concern moved here to the Customer Service help section.
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