2 Messages
Extending current contract
It looks like my service was cancelled or ended and I would like to renew my subscription. However I am being asked to return my current router then get a new one supplied. Would it be possible to renew my current subscription while using the same supplied router to avoid the shipping/waiting periods?
XfinityDena
Official Employee
•
3.8K Messages
7 hours ago
Thank you for reaching out. Depending on the tier you are going to be subscribing too you may need to do the upgrade to new equipment. I would be happy to take a look. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
@user_osz6br
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