2 Messages
Extending current contract
It looks like my service was cancelled or ended and I would like to renew my subscription. However I am being asked to return my current router then get a new one supplied. Would it be possible to renew my current subscription while using the same supplied router to avoid the shipping/waiting periods?
Accepted Solution
XfinityRay
Official Employee
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3.4K Messages
8 days ago
We appreciate you working with our team to get your order set back up and the equipment activated. We were able to keep the same modem which made things a breeze! You can see how to switch between accounts here, https://www.xfinity.com/support/articles/switching-between-multiple-accounts. That way you always have the location you want to view in the app or online as you manage them. Thanks for reaching out and enjoy the lightning fast internet! ⚡
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XfinityDena
Official Employee
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3.8K Messages
13 days ago
Thank you for reaching out. Depending on the tier you are going to be subscribing too you may need to do the upgrade to new equipment. I would be happy to take a look. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
@user_osz6br
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