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user_xxxhih
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Visitor

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1 Message

09/17/2026 2:48 PM

Extender

Hello! I am a new customer, when I signed up for our account. I asked for the xpro and one additional extender as we have had to have that extra extender with any service we have had. The person was positive the xpro would be enough but let me know two additional extenders were available if needed in the plan I signed up for. As I had originally requested we need an additional extender for my son’s room. I let her know that when I signed up, can I please get the additional extender mailed and can you please confirm there will not be an additional charge. Thank you so much.

Ann [Edited: "Personal Information"]

Question

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Updated 

43 minutes ago

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XfinityOrlandoM

Official Employee

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3.7K Messages

45 minutes ago

@user_xxxhih

Thanks for reaching out. I understand how important it is to have reliable WiFi coverage throughout your home. I’d be happy to ship you a WiFi extender to use with your Xfinity Pro device and help extend your coverage.

 

 Please send me a direct message including your first and last name and complete service address.

 

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:" line, type “Xfinity Support”.
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press “Enter” to send it. 

How to: Direct messaging within the forum | Xfinity Community Forum

 

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