Visitor
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1 Message
extended outage
all services have been off line for 3 days now . no communication from comcast no updates no explanation. when anyone calls we can't get past the AI to speak with an agent. the area has poor cell service and we rely on wifi . it seems to be effecting only a small area of households in a concentrated area so it's unreasonable we can't speak to someone and get answers
EG
Expert
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119K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityTommy
Official Employee
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2.9K Messages
3 hours ago
Very sorry to hear about these issues. I can assure you that we always aim for you to have the best possible experience with our service and support. Let's see what is happening on the status of things. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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