Visitor
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2 Messages
Extended outage
Internet went down at 3pm and at 9:15 pm we still have no service. The last update i received was at 4:45. What is wrong here is that updates are not coming regularly and there is absolutely no way to speak to anyone about this issue. I understand that maintenance needs to occur from time to time, but updates need to be communicated in a timely way so we, the paying customer, understand what is going on. If this can't happen, then we should be able to reach a live person to help us understand what the problem is. This is just poor service and unacceptable in a world where we can go find another provider.
EG
Expert
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117.6K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySean
Official Employee
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633 Messages
2 hours ago
Hey there user_uadq9l, thanks for taking the time to reach out through the community forums! Sorry to hear that the local teams may have run into complications and weren't able to provide a concrete update. Our agents see the same information that's shown on our Status Map page which provides the most up-to-date communications on area wide interruptions.
Once an issue is resolved, customers can request a credit from the Xfinity Assistant for compensation for their time without service.
That said, are your services still out at this time, or have they been restored?
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