Extended Outage in Houston

I was lucky enough to not lose power during Beryl, but my internet cut out about an hour after it passed and has not come back since. On Friday (7/12) I was given the ETA of Monday (7/15) at 10:15pm for when it would be fixed and that time has since passed and the ETA has since gone back to 'as soon as possible'. I am quite frustrated at this point but would mostly like to know what is causing the outage I am experiencing (and ideally an ETA but I fully understand if that is not available). As a note, I am not referring to the information given by the app as I have checked it and did not find it useful.

Thank you.