Extended Outage in Houston

Hello, @user_1vw5mu how are you? I'm glad you're doing well, and the storm passed. I understand it's tough when service is out, and it definitely feels better when you have more details. Keep in mind even if you have power, and you don't see Xfinity techs working near you, they are out there working! This means the Xfinity network is still impacted or is without power somewhere. 

If the current ETA is still ASAP we will have the same ETA, but you can visit this site for updates as well: https://texas.comcast.com/alerts/

I hope this helps a little. Restoring service is a priority and our techs will continue to do all they can to resolve all issues impacting our network.

Sending a direct message to @Xfinity Support resulted in no response for 2 days. It's just laughable.

Xfinity [Edited: "Inflammatory"] doesn't provide any info on restoration time 

Same here been out since 7/8/2024 

. I am quite frustrated at this this point I have been a loyal customer and I’m cutting my service with Xfinity

You aren't alone. Been since 7/8 no Internet yet, was notified It was fixed on 7/13 just to come home to no Internet, the app says scheduled for 7/15 at 4:30pm as soon as 4 hit I checked the app and pushed to 6:30pm, still no fix and now all that is shown is as soon as possible? It's extremely disappointing as I am a new member I was unlucky enough to sign up before all this happened. I even asked for credits just to only be given a $5 credit to my bill what kind of insult is that? It's been 8 days without wifi, I've missed out on wages with work and I lost entertainment at home for my family. I would appreciate more than the recycled Comcast referral link, messaging directly on the forums or the app none of those options even work. The lack of transparency and effort to at least give a eta is disappointing.

"as soon as possible" Whennnnnnnnnn😭, They were working 10 percent each day, until yesterday, they updated 3% and then today another 3% tomorrow what another 3%? 

I undertstand people are working hard but I dont understand, but I guess we need to wait until the end of the day friday.

ATT and EZEEFiber did not experience outages and all of my neighbors were online when power was restored.

Same here, we have been w/o internet since 7/8 and these guys don't even have an ETA. They say our team is working, but why can't we see them working anywhere and try to fix it?

I have the same issue, no service 12 days now and now eta. My friend one street over cancelled their AT&T service and called xfinity yesterday and got a tech out TODAY to set up new service! But I go through the online maze to get a call to be transferred 4 times to tell me they “my outage is due to the hub damaged in my area” (people on my street have service and next block, just not my block), “they can’t schedule a tech because my are is too damaged ” (they fixed the electricity with no issues and all the other neighbors have internet). This is the worst company I’ve ever done business with. Utilizing all their resources for new service and leaving their current customers without internet for 12 days now and probably months ahead. Not to mention the cable line laying in my yard for almost two weeks now…

I finally saw some xfinity trucks in my area today.  They were parked in the specs parking lot.  Been a week with a single text saying 7/19 estimated restore date but that changed back to "as soon as possible" within the next day.

Our situation different - sorry for all of you who haven't had internet for quite a while. We had very brief periods of no internet only on the day  storm hit but otherwise 100% there - until yesterday 7/19.  Seems like something happened that's fallen through the cracks.

Several weeks ago before Beryl confirmed heading here we received notification of a planned equipment upgrade on 7/19 that would disrupt service that day. Late on 7/18 got a text that work would start early 7/19 and "We anticipate completing our work within the day", 

7/19: At 8:39 text said they'd started, and again anticipate within the day. Early afternoon I noticed internet was up only briefly then at 15:48 received a text that work was completed, but our internet was then and now (11:08 7/20) still is down.  I immediately reported and called back several times with same story. As of last evening you show 98% complete.  When I call I'm told there's still service out in our area, but looking on the map there are only a couple small outages 1/2 mile or more from us.  Looks like we have a "Black Swan" here (something unexpected) and unidentified. 

It's a little curious that yesterday was the massive CrowdStrike problem (I'm a former IT guy and I'm glad to be retired) I've wondered if that's been a factor in the problems the last 24 hours.

I am ordering Starlink residential and dropping Xfinity. This is absurd. 

When will service be back on? Two weeks is crazy.