Visitor
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1 Message
Extend Service
Hello,
I just moved into a house that’s in a small group of 7 other homes only a mile outside of town where service is provided.
I would like to see if getting service extended to this location would be an option.
Any help with figuring out the right way to run with this would be greatly appreciated. Thanks!
EG
Expert
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110.6K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityLinda
Official Employee
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1.8K Messages
2 years ago
Thank you, @EG! Teamwork!
Hello, @user_0ffa69! We are happy you reached out about servicing your new home! Congrats on the move! We will have to get more information from you, and open a serviceability ticket. The ticket will take a few days to complete depending on the workload for your local team. Also, a survey of the location may have to be completed to determine if we are able to connect new service which could add more time for the ticket to complete. With this said, we would need for you to send us a Direct Message with your name, complete address, best contact email, and phone number. We look forward to your message.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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EG
Expert
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110.6K Messages
2 years ago
My pleasure @XfinityLinda !
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