Extend service to house

Hi,

I'm hoping to extend internet service to our house and know that cable lines run through our property and that our neighbor has Xfinity internet. When searching for my address on the availability tool it doesn't come up as available. How can I find information on extending service to our address?

Thanks!

Responses

Accepted Solution

CCJosh1

Official Employee

•

192 Messages

1 year ago

Good morning! Thank you for reaching out to the Digital Care team. We appreciate your patience you in bringing this concern to our attention, and we would love to assist you with getting a new service set up at your home! To better assist with this request, can you send me a direct message with your full name and the address you are looking to start services? Thanks!

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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Customer Service

user_3774e1

Extend service to house

CCJosh1

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