Visitor

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4 Messages

Monday, July 21st, 2025 6:01 PM

Closed

Extend Discount Plan

I would like to extend my discount plan. As a senior with fixed income, it would help me a lot.

Thank you for your consideration.

Oldest First
Selected Oldest First

Official Employee

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2.6K Messages

9 months ago

Thank you for reaching out here @user_anibzh. I will be happy to take a look at any options we have for your service from here. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

Visitor

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4 Messages

For some reasons, I am unable to find the direct message option/icon on my chrome book. 

Official Employee

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3.1K Messages

Hi there, @user_anibzh I'm sorry for the trouble you are experiencing. Are you currently logged in?-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

3.1K Messages

8 months ago

It was a pleasure, @user_anibzh working with you in private. We do appreciate you and your business.-Richard

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