Visitor
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1 Message
Exposed Xfinity wire in yard needs to be buried
We have an old exposed Xfinity wire in our yard that needs to be buried. It’s a tripping hazard. I only see old conversations with instructions to send a message to the support team, but there is no way to do that now. Who do we contact to get this wire buried?
XfinitySeth
Official Employee
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1.3K Messages
5 hours ago
Good evening user_x2f5ob, and thanks for stopping by the community with your post! Any time there's an exposed line out there, we definitely want to be made aware so we can address it as soon as possible 👍 If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be happy to start the process of getting this reported to our local teams.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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