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user_wx9w8a
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Friday, May 1st, 2026 3:46 PM

Exposed wires

I live at [Edited: "Personal Information"]. There are exposed wires all over the neighborhood from broken xfinity pedestal boxes. Can someone please fix them? 

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51 minutes ago

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XfinitySara

Official Employee

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1 hour ago

Hello, @user_wx9w8a! Thank you for taking the time to report these exposed wires over the Xfinity Community Forum. That is definitely something we'd like to help address for you. To clarify, are you currently an Xfinity customer? Also, are you reporting multiple locations/addresses? And by chance, have you already tried submitting a ticket via the Xfinity Assistant?

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user_wx9w8a

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Yes im a customer. There are broken boxes with exposed wires all up and down the street and adjacent streets. The xfinity assistant is a bot that isn’t helpful to be honest 

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1 hour ago

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XfinitySara

Official Employee

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2.5K Messages

I appreciate everything you're willing to share, @user_wx9w8a. Thank you! We can help :) Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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51 minutes ago

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