Visitor

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1 Message

Sunday, April 12th, 2026 10:24 PM

Exposed wires

Potomac Edison came out to work on the electrical box. The removed a lot of bushes, now there’s what appears to be cable wires exposed and partially cut. How can we have someone come out and take a look? 

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Official Employee

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167 Messages

3 days ago

@user_wj6kcq, thanks for posting on our Xfinity Forums page. I'd like to do everything I can to help with those exposed cables. Please send a direct message including your full name and service address, and we can get started anytime.

 

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