Exposed wires

to report the exposed junction box. We truly appreciate you bringing this to our attention. We understand your concerns, and we take the safety of the community very seriously. We’d be happy to submit a ticket to our local team so they can address this as soon as possible.

For more details on what to expect when underground lines or equipment need attention, you can also review this helpful article here.

To get started, please send us a Direct Message with your first and last name and the service address so we can assist further.

How to send a Direct (“Private”) Message:

1. Click Sign In (if you’re not already logged in).
2. Click the Direct Message chat icon.
3. Select the New Message (pencil and paper) icon.
4. In the To: field, type Xfinity Support and select it from the dropdown.
5. Type your message in the text box at the bottom of the window.
6. Press Enter to send.

We’ll be ready to help as soon as we receive your message!