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naive13
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Wednesday, September 18th, 2024 7:47 PM

Exposed wires in a public space

There are dangling wires hanging from Trees along southbound Gosling Road in the first block south of Texas 242 in The Woodlands, TX.  These wires, after more than 8 months, have drooped to less than 5 feet above the ground posing a safety hazard to pedestrians and drivers.  There ARE NO above ground utilities in this part of The Woodlands. 

No one seems to take any responsibility for them although two other utility companies have investigated and determined that the wires probably belong to Xfinity/Comcast.  I have notified The Woodlands Township, Montgomery County and the Texas State PUC.  None seem to be able to do their jobs!!!

I have pictures of the wires and the junction box they come out of before laying the ground and then suddenly going up into the trees. I will send them if there is some way to do that OR you can just send someone out there and verify that its your wires or someone else's!!

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1 month ago

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XfinityDilary

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2 months ago

 

naive13 Thanks for posting on our Community forums to let us know about the wires. We can help report this to get it fixed. Could you please send our team a Direct Message with your name and the nearest service address in the area? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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naive13

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@XfinityDilary​ 

Sorry, but I don't see any icon that resembles "Direct Messaging chat".  What does it look like and how do you get it to appear?

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2 months ago

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XfinityJohnG

Official Employee

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1.2K Messages

That is a great question @naive13. That icon should be to the left of the bell icon, it looks like a paragraph, and if you hover over that, it should say direct messaging. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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naive13

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There is NO BELL Icon either. I think there used to be a Bell up there along the top edge but I haven't seen it for some time now.  AND when I do try to work with the AI thing-a-ma-jig, it just keeps quitting and going back to the original "How can I help you today?"  I've tried this thing multiple times over the past week and can get no where.  I've even been looking for an Xfinity truck in our neighborhood BUT none have been around for some time now (which is good and bad)!

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2 months ago

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naive13

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Maybe one of you reps could forward the info to the proper authorities for me.

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2 months ago

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naive13

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Never mind.  The Bell Icon finally appeared when I'm in the Forum, NOT when I'm simply signed into my account.  OK, now that I've left a message I assume someone, sometime will get back to me somehow.

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2 months ago

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naive13

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1 month ago

Several days ago, you all asked if there were apartments along this stretch of Gosling Road.. Yes, there are:

Alden Landing Apartments, 7575 Gosling Road, The Woodlands, TX.

BTW:  Does the scheduled maintenance interruption to our service in this area on the evening and night of 9/27 have anything to do with these wires???

I hope so!!!

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naive13

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1 month ago

I also hope the pictures I posted several days ago got through to you, although I don't see them on this post sequence.

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naive13

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Is there anything happening about checking out the dangling wires???? I haven't heard back from anyone
AND the wires continue to get closer to the ground after coming up out of the ground into a junction box. 

Also, the wires are now beginning to droop over the entrance to the Alden Landing Apartment entrance at

7575 Gosling Road, The Woodlands, TX 77384.

I thought I got a message that a work ticket was being issued a week ago but there still doesn't seem to be

anyone looking at the area AND certainly nothing has been done yet!!!!

When is there going to be some action????

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1 month ago

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