1 Message

Tue, May 11, 2021 6:58 PM

Exposed wirea

My husband and I have lived at our residence for a year and a half. We have put in numerous work orders for the green round cover to be fixed. It is on our property line with our neighbor.  The wires are exposed. We lose interest all the time.  Both my neighbor and I have children. I am concern for their safety if one should mess with it. My husband has gone up to our local Comcast center twice so far and they said it keeps on getting rescheduled. Now this is getting annoying. We are now thinking of canceling our membership and reporting the company to the better business bureaus.


Sent from my iPhone


Official Employee


2.4K Messages

1 m ago

Hi there, @user_f1a778


We can take a look into any orders on the account and help out regarding this scenario. Can you please private message us full name and service address? 


• Click the "Peer to peer chat" icon or https://comca.st/33xRC23
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

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