Visitor
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1 Message
Exposed wire coming up from ground
Hello. The internet wire has been buried at least twice at my address because one time it wasn’t buried deep enough and was broken. Now, a part of the orange wire is exposed and looks damaged and the yellow and white wires are too!! I reported a safety issue but it is not showing up in my tickets, and there was no place to provide details where the exposure is. Please assist.
XfinityMarshante
Official Employee
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1K Messages
2 hours ago
Hello @user_wzn65n, thank you for taking the time to leave a post. Sorry to hear that you’re experiencing ongoing issues with keeping your line buried. I can understand how frustrating and inconvenient that must be, especially with the line being damaged. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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