Visitor
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Exposed temporary drop line in yard for over a year. From outside property to neighbors back yard.
Persistent problems since 03/19/26 several ECM tickets assigned still on top of ground. Contacted dates as follows: 3/20/26 6/3/26 6/6/26 6/12/26 6/22/26 6/30/26 7/2/26 7/6/26 7/7/26. All I get is tech sent out who can not rectify the situation! Please help with the right crew and a high ranking supervisor. I have records and contact names for most. This has gone on way too long. Looking forward to replies and a crew to come out. Thank you.
XfinityAldrik
Official Employee
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2.6K Messages
4 hours ago
Thanks for reaching out @user_42nm5b! After dealing with an exposed line for this long and contacting us numerous times without seeing the issue resolved, I'd be looking for answers and a permanent solution as well.
We'll need to review the address, the prior ECM activity, and any construction-related notes to determine the current status and ensure the concern is routed to the appropriate team.
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