Visitor
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1 Message
Exposed outside equipment box- now pending 40-50 mph wind and rain
Am having a horrible time reporting exposed equipment that is not even on my property but is tagged comcast. I have now spoken to 7 xfinity reps all but one wanting to report and issue with my service- there nothing wrong with my service, even got a call back saying there is nothing wrong with my service. Off seas representative suggested that I cover it with cellophane, told her no way I can get arrested for touching their equipment- can you say retraining for her. I have a neighbor with a little grandchild -toddler. Just do not want this little one hurt, this is closer to her house than mine. It is ludicrous that there is no way to report this and get someone on a local level to respond. We now have 40-50 mph wind gust expected and rain from first tropical storm. Please any help. Email to show photos, a phone number to report this. CRAZY
CCTravis
Problem Solver
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546 Messages
3 years ago
@user_d104d3
Hello! Thank You for taking the time to reach out to Xfinity Support, here on the Community Forum 😀 We sincerely appreciate your bringing this matter to our attention, here. I am sorry for the previous difficulty in reporting this issue. You have come to the right place! I will be happy to assist with in raising this matter to the local team. As we will need to gather some account specific and private information, let us move to Direct Messaging, OK? To get started, please send our team a direct message with your full name and full address. Thanks!
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