Visitor
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1 Message
Exposed Orange Cable Line outside my home
Xfinity left Exposed orange cable wire running through my backyard. This is kind of ridiculous. Why do they not mention that they will bury it for you or do something else. There is no way they can expect this to fly. I have kids that live on all sides of me and I have an open yard that they run into and play. There is no way I want them injured by that cable. I also cannot cut my grass as the cord is fairly long and just kind of sits in the open. Xfinity. I need something done!
CCValerie
Official Employee
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974 Messages
2 years ago
Hi there, @user_eb142e, thank you for taking the time to reach out to us through our Xfinity Forums. I understand how important it is to get that cable buried as soon as possible. Please send us a direct message with your full name and service address and we can look into this for you.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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