Visitor
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1 Message
Exposed communication lines- no help here!
I’ve sent multiple tickets for Xfinity to come out and correct exposed communication lines. No Follow up no one ever came out. My HOA is trying to FINED me for The exposure of the lines because it is sitting On a dirt platform and they want me to cover the lines. I’m unable to cover the lines because they don’t belong to me, but Xfinity is not getting back to me. My next step is contacting an attorney.
Someone please contact me to help me with this
XfinityMatthew
Official Employee
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2K Messages
2 hours ago
Hello @user_beuk7w I'm sorry to hear this has gone unresolved after multiple attempts. We'd be happy to check any tickets and get this properly escalated for you. Please send us a direct message with your full name and the service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.
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