Hi there, @user_eyrjyg! We are happy to further help with getting a visit set up to fix the line. You can also report safety concerns online, https://www.xfinity.com/support/articles/report-an-issue. That gets the visit set up so the line team comes out and makes the repairs. I will continue with you in the DM as I will need to access your account to set this up.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. We are happy to continue helping you there, but please keep that in mind for the future.
XfinityRay
Official Employee
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3.9K Messages
12 days ago
Hi there, @user_eyrjyg! We are happy to further help with getting a visit set up to fix the line. You can also report safety concerns online, https://www.xfinity.com/support/articles/report-an-issue. That gets the visit set up so the line team comes out and makes the repairs. I will continue with you in the DM as I will need to access your account to set this up.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. We are happy to continue helping you there, but please keep that in mind for the future.
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EG
Expert
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117.8K Messages
11 days ago
Concern moved here to the Customer Service help section.
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