Visitor
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1 Message
Exposed cables/connections coming from pedestal
The Xfinity pedestal located inside my fenced backyard is currently completely open with the cover removed and internal cabling exposed. I have two young children and a dog who regularly use this backyard. I have photos and need this routed to Tech Ops/maintenance to have the equipment secured as soon as possible.
This also relates to an existing escalated CSA/privacy complaint for which I was promised a callback and did not receive one.
XfinityAmira
Official Employee
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5K Messages
5 hours ago
Hi user_imjsz3! We appreciate you reaching out to us about this open and hazardous pedestal. My team is here to help and can absolutely submit a ticket for this. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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