Visitor

 • 

1 Message

09/07/2026 8:51 PM

exposed cables

I got xfinity service installed in my home about 3 years ago and now there is an exposed orange cable on my front yard. Who do I need to talk to for this issue? 

Oldest First
Selected Oldest First

Official Employee

 • 

2K Messages

10 hours ago

 

StephenM3 Thanks for creating a post. Our team can submit a ticket to notify local maintenance teams about the line and have it taken care of. WE will need some info, so please send our team a direct message with your full name and address.

 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    How to: Direct messaging within the forum

 

forum icon

New to the Community?

Start Here