Exposed cables in yard

user_g7cpz8 Hello, and thank you for reaching out via our Xfinity Community Forums. I'm truly sorry to hear about the exposed cables in your side yard, Patricia. It sounds like a serious tripping hazard and a legitimate safety concern, especially being so close to the street. I understand your worry about people touching them and your frustration with not getting a resolution after multiple attempts to contact both companies. I'd like to help you get this addressed. Please send me a direct message with your full name and address so I can look into this immediately and work towards getting those cables secured.

 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it