Visitor
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1 Message
Exposed cables and cooling device exposed. [Edited]
Xfinity workers have been here in our community working last week [Edited: "Personal Information"]. There are cable lines pulled out of ground and a protective cover that has been removed with some sort of metallic device that the lines go into removed from the ground.This is between units [Edited: "Personal Information"].
[Title Edited: "Personal Information"]
EG
Expert
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119.9K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityLinda
Official Employee
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2.6K Messages
5 hours ago
@EG Thank you!
@user_39i56z We appreciate you taking the time to connect with us here in our community. We'd love to get a little more detail about these cables, and cover. Can you please send us a Direct Message with your name and address? This would help us get a ticket opened for this. We hope to hear back from you.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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