XfinityThomasA directed me to use DM for this case.
During the last week in July a new cable was laid across my yard. I have called at least 8 times between September 1st and now to request that it be buried. Each time I call, the rep makes a new ticket and tells me it will be done in 14 days. Last ticket I made a note of is [Edited: Personal Information]. That was on October 15th. Cable still laying across driveway and yard. This house is in a ski resort neighborhood and in a week or so they are going to begin sending the trucks around to vacuum up the leaves. I am sure Xfinity does not want there cable to be vacuumed up and to be responsible for any damage to their trucks. Address for this property is [Edited: Personal Information]. It does not seem my landlord and myself need to continue to contact Xfinity over a 10 week period to get this cable buried.
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user_jajntq
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3 Messages
4 days ago
(edited)
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EG
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123K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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