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user_uwds6j
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2 Messages

Sunday, October 19th, 2025 5:19 PM

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Exposed cable wires

The cable box has been open for weeks and the wires are exposed and running along my backyard 

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Updated 

3 months ago

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XfinityThomasD

Official Employee

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1.6K Messages

3 months ago

 

user_uwds6j I appreciate you bringing this to my team's attention, and we would love to help. Please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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user_uwds6j

Visitor

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2 Messages

3 months ago

I tried to send the direct message first and it keeps giving me an error message.

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XfinityThomasD

Official Employee

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1.6K Messages

Just to check a few things, make sure you are signed into your account on our Forums, and the option to send a direct message should become available in the upper right corner, and as well to send a direct message to our Xfinity Support team, and not to a user directly.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 months ago

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