Visitor
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1 Message
Exposed Cable Wires in backyard
I have been trying to contact someone at Xfinity to come and bury the exposed cable wires that have been in yard since April 2022. It is now June 2022. I don't want any more excuses about time lines. It should not take that long and know one has notified me with any updates. I want the wires to be buried immediately before someone gets hurt on my property because I am also having construction work done. I also want my bill to be adjusted because my cable has not been working well since April. I have called and Chat with an agent and I want something to be done right away. If this is too much to ask, Xfinity can come and remove everything and take all boxes from my home. There are other options available for internet services. My bill comes on time and is always paid in full. This is ridiculous.
XfinityBillie
Official Employee
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3.3K Messages
3 years ago
@user_aa8e89 I'm truly sorry to hear that you've been waiting so long to have lines buried and that your services have been having issues. I'm more than happy to take a look at the account and see how we can best assist you. Please send us a direct message to "Xfinity Support" with your full name and address to get started.
To send a direct message you may need to:
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Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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Press Enter to send it
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user_b66875
Visitor
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1 Message
2 years ago
I have the same problem.
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user_5d42f4
Visitor
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1 Message
2 years ago
XFINITY TECH LEFT THE ORANGE CABLE EXPOSED IN MY BACK YARD RUNNING INTO NEIGHBOR'S HOUSE. MY KIDS WERE PLAYING AND I SAW ONE KID WRAPPING THE WIRE TO ANOTHER KID'S NECK. FORTUNATELY, I WAS ABLE TO STOP THE DAMAGE. ALSO, THE LANDSCAPPING PERSON REFUSED TO CUT AND EDGE THE LAWN IN BACKYARD BECAUSE OF EXPOSED WIRE AND I ENDED UP PAYING HIM WITHOUR SERVICE. I AM ALSO REPORTING THIS TO STATE AGENCY. I HOPE XIFINITY TAKES CARE OF THIS PROBLEM WITHIN 24 HOURS.
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