U

Visitor

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1 Message

Thursday, March 31st, 2022 10:19 PM

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Exposed cable responsibility.

A comcast tech just came to my house and told me I am responsible for paying to have an exposed section of cable buried again, if it is on my property.  Is that true?

Official Employee

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455 Messages

3 years ago

Hello @user_a93790 I do understand your concerns. I would be asking the same question. There can be a fee associated with the line repairs if the damage is due to customer error. Normally, Comcast is responsible for all outside wiring whereas the customer is responsible for all inside or internal wiring. 

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