Hello @user_pktume, thank you for taking the time to leave a post. Sorry to hear this happened. That’s definitely concerning, especially with the line exposed and at risk of further damage. You did the right thing by reaching out, so it can be addressed before it impacts your service. We can absolutely help get a technician out to take a look and have the line safely reburied.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
How to send us a direct message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
XfinityMarshante
Official Employee
•
1.2K Messages
1 hour ago
Hello @user_pktume, thank you for taking the time to leave a post. Sorry to hear this happened. That’s definitely concerning, especially with the line exposed and at risk of further damage. You did the right thing by reaching out, so it can be addressed before it impacts your service. We can absolutely help get a technician out to take a look and have the line safely reburied.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
How to send us a direct message:
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