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user_anzyui
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2 Messages

Thursday, October 24th, 2024 3:20 PM

Exposed cable in our backyard

Our yard has a pole where all the cable runs from the lines in to the ground. The wires have become a complete mess. They are loose, hanging and completely unorganized on this pole. When it rains, some of the lines that are buried become exposed. Happy to send photos and videos if that is helpful. We would greatly appreciate someone from your team, assessing the installation of all these cables and fixing this situation. 

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24 days ago

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XfinityThomasC

Official Employee

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2.1K Messages

2 months ago

Hello, @user_anzyui 

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

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user_anzyui

2 Messages

@XfinityThomasC​ : Hi again! I have been in contact with your team multiple times for over a month and this issue has yet to be addressed. There have been Xfinity workers who have come to the site but no changes have been made. The utility pole is still a mess with multiple unorganized cables, unburied lines and exposed cable ends. Please address this issue ASAP. 

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24 days ago

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XfinityEva

Official Employee

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1.4K Messages

Hey there! Thanks for reaching back out to us here. Looks like there were some updates on the ticket and we tried to reach on the 23rd (November) with no response, however we do have work currently open and pending for today 12/2. We can set up a follow up for later today. If your contact information has changed or have specific instructions to enter the location (gate code etc) please send us a direct message. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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24 days ago

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